How we help

Helpdesk

Our friendly ‘human geeks’ at the end of a phone or email. Real people to deal with your issue and keep you informed on progress.

Proactive Monitoring

We constantly monitor your critical systems – so we can often implement a fix before you even know it’s broken.

Managing Updates

No more downtime waiting for your computer to update. We manage what updates happen and when, so the computers on your network stay secure and running properly.

Strategic Reviews

Time to sit down and discuss your IT performance and future requirements – backed up with real data from reports using our powerful Autotask system. Acting as your outsourced IT Director.

More about strategic reviews

Hardware/software sales

Helping you scale up without smashing your budget.  We recommend the kit that will integrate with your current systems so you can get the job done.

Business Continuity

Ensuring you keep running if some or all of your IT fails. Planning to make sure that possible issues like email going down or a failure of your firewall don’t stop you working.

Secure Backup

You need an encrypted backup to be compliant with GDPR, and we make that happen. Also prevents you being held to ransom by ransomware.

Security Awareness Training (SAT)

Train employees to be vigilant against the constant threat of scams and other attacks that prey on human error.

Find out more about data breaches

Managed SOC (Security Operations Centre)

Beef up your defences by investing in a Managed SOC. External cybersecurity experts and AI continually monitor your devices, network and M365 environment for threats and take action where required.

How cyber secure is your business?

Encryption

Don’t risk your data and assets. We can ensure any laptops leaving the building are encrypted to prevent data being stolen.

Anti-virus

Recommending and installing anti-virus software that works without grinding your computer to a halt. We constantly review the market to find the best products out there.

Firewall

Your firewall is your link between your internal and external world.  So we make sure it’s acting as a bouncer frisking the traffic going in and out to prevent undesirables.

Proactive Monitoring

We constantly monitor your critical systems – so we can often implement a fix before you even know it’s broken.

Cyber Essentials Certification

Work with us to gain Cyber Essentials Basic and/or Cyber Essentials Plus certification. Demonstrate to clients that your business has put in controls to prevent cyber attack.

Identity Protection and Multi-Factor Authentication

Ensure your identity is protected with Multi-Factor authentication that adds a layer of protection when accessing accounts or apps.

Password Management

A strong password management policy in combination with the right tool/app, will ensure your team use unique, strong passwords so better protecting your systems from attack.

https://www.premieredge.co.uk/blog/the-importance-of-password-security-for-businesses/#top

Hosted Exchange

All the benefits of your own exchange without the investment – so you benefit from synchronised emails, shared mailboxes etc. Helping you work better not harder.

Office 365

OneDrive, Sharepoint, Teamsite and the like. As a silver Microsoft partner we help you take advantage of all the power of the tools offered.

Why you should back up your Office 365

Secure Backup

You need an encrypted backup to be compliant with GDPR, and we make that happen. Also prevents you being held to ransom by ransomware.

File Storage

Too often there’s a choice between accessibility and data control with file storage. We help you find a solution that works for you but doesn’t compromise the security of your data.

Email Security

Think of us as your older brother helping to protect you from spam, spear-phishing etc with the right systems and training for your team.

Would you have fallen for this email scam?

Proactive Monitoring

We constantly monitor your critical systems – so we can often implement a fix before you even know it’s broken.

Business Continuity

Ensuring you keep running if some or all of your IT fails. Planning to make sure that possible issues like email going down or a failure of your firewall don’t stop you working.

Business Telephony

VoIP (Voice over Internet Protocol) routed through your firewall. Cost effective, secure, flexible telephony designed to meet your business needs.

Data cabling

Cabling doesn’t sound very enthralling, but cables are the blood vessels through which your data flows. Get it right and your network will be faster, more reliable and more secure.

Broadband

Your connection to the outside world, so vital to your business. We help you pick the best service and advise on desirable specification – e.g. 2 connections in case one fails.

CCTV

Ironically whilst CCTV is there to prevent and catch intruders, if it’s not installed in partnership with your IT supplier it can cause security failures of its own. We make sure it’s fitted properly.

Networking

We make sure any hardware, switches and other tech which needs to talk to each other can, without compromising security and performance.

Monitoring Connections

Keeping an eye on your phone, broadband etc so we can keep you running and solve any problems before you know they’re there.

WiFi (Wireless)

Setting up your WiFi so it’s working effectively and not exposing your data to others e.g. separate WiFi for staff and guests, choosing the right frequency to avoid interference etc.

Disaster Recovery Planning

Plans to limit the business impact and get you back up and running if disaster should strike. Make sure you’re not left up the creek without a paddle.

More about disaster recovery plans

Health Checks

We’re constantly monitoring the health of your IT systems and set-up to ensure we’re delivering what was agreed as well as helping you budget for new requirements.

Office Moves

If you’re moving offices, then we will make sure your IT continues to work seamlessly – which takes planning and preparation due to changes in broadband, wiring etc. Don’t leave it too late!

Regulatory Requirements

Whether industry specific or more general we can help – e.g. a requirement to have cyber essentials, secure credit card payments, GDPR compliance, penetration testing and more.

Business Continuity

Ensuring you keep running if some or all of your IT fails. Planning to make sure that possible issues like email going down or a failure of your firewall don’t stop you working.

Projects

If you have a big IT project coming up we can manage it for you smoothly and without disruption to your business – after all we’re here to make your life easier.